Privacy Policy


Mass Designers takes your privacy seriously and is committed to protecting your personal data. This privacy policy sets out the way in which any personal data provided to us is used and kept secure by us. It applies whenever we collect your personal data including when you use our website or other digital platforms, so please read this document carefully.


This privacy policy aims to give you information on how Mass Designers collects and processes your personal data through our interaction with you and through your use of our website, including any data you may provide over the telephone, by email and/or in the course of our relationship with you including when you request a service.


Mass Designers is the controller and responsible for your personal data (referred to as “Mass Designers”, “we”, “us” or “our” in this privacy policy).


If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Full name of legal entity: Mass Designers

Email address:

Postal address:

44 Newport Road
E10 6PJ

Telephone number: +44 (0)8 44 3 44 55 66

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO and therefore invite you contact us in the first instance.


We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Which may include first name, last name, username or similar identifier, marital status, title, date of birth and gender.

  • Contact Data: which may include billing address, delivery address, email address and telephone numbers.

  • Financial Data: This may include bank account and payment card details.

  • Transaction Data: This may include details about payments to and from you and other details of services you have requested from us.

  • Technical Data: This may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

  • Profile Data: This may include requests and contracts for services made by you, your interests, preferences, feedback and survey responses.

  • Usage Data: This may include information about how you use our website and services.

  • Marketing and Communications Data: This may include your preferences in receiving marketing from us and/ or our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have requested from us but we will notify you if this is the case at the time.


We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our services;

  • create an account;

  • conduct business with us;

  • ask for advice relating to our services;

  • request marketing to be sent to you;

  • enter a survey; or

  • give us feedback or contact us.

  • Automated technologies or interactions.


As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy below for further details.

  • Third parties or publicly available sources.

We will receive personal data about you from various third parties as set out below:

  • Technical Data from the following parties:

(a)  analytics providers such as Google based outside the UK and EU;

(b)  advertising networks; and

(c)  search information providers.

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

  • Identity and Contact Data.

  • Identity and Contact Data from publicly available sources such as Companies House.



We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you or your employer or company.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal obligation.


Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.


We have set out below, in a table format, a description of all the ways we may use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity                        Type of data                            Lawful basis for processing including

                                                                                                basis of legitimate interest


To register you as a new client            (a) Identity                                        Performance of a contract with you

                                                             (b) Contact


To process and deliver your               (a) Identity                                        (a) Performance of a contract with you

order including:                                  (b) Contact                                       (b) Necessary for our legitimate interests (to

(a) Manage payments,                       (c) Financial                                     recover debts due to us)

fees and charges                               (d) Transaction

(b) Collect and recover money           (e) Marketing and

owed to us                                          Communications


To manage our relationship with         (a) Identity                                        (a) Performance of a contract with you

you which will include:                        (b) Contact                                       (b) Necessary to comply with a legal

(a) Notifying you about changes        (c) Profile                                          obligation

to our terms or privacy policy             (d) Marketing and                            (c) Necessary for our legitimate interests

(b) Asking you to leave a review         Communications                             (to keep our records updated and to study

or take a survey                                                                                           how clients use our services)


To administer and protect our             (a) Identity                                       (a) Necessary for our legitimate interests

business and this website                   (b) Contact                                     (for running our business, provision of

(including troubleshooting, data         (c) Technical                                   administration and IT services, network

analysis, testing, system                                                                             security, to prevent fraud and in the context

maintenance, support, reporting                                                                of a business reorganisation or group

and hosting of data)                                                                                   restructuring exercise)

                                                                                                                   (b) Necessary to comply with a legal




To deliver relevant website content    (a) Identity                                       Necessary for our legitimate interests (to

and advertisements to you and          (b) Contact                                     study how clients use our services, to

measure or understand the                (c) Profile                                        develop them, to grow our business and to

effectiveness of the advertising         (d) Usage                                        inform our marketing strategy)

we serve to you                                  (e) Marketing and


                                                            (f) Technical


To use data analytics to improve       (a) Technical                                     Necessary for our legitimate interests (to

our website, services, marketing,      (b) Usage                                         define types of clients for our services, to

client relationships and                                                                               keep our website updated and relevant, to

experiences                                                                                                develop our business and to inform our

                                                                                                                    marketing strategy)

To make suggestions and                  (a) Identity                                        Necessary for our legitimate interests (to

recommendations to you about         (b) Contact                                       develop our services and grow our business)

services that may be of interest         (c) Technical

to you                                                 (d) Usage

                                                           (e) Profile

                                                           (f) Marketing and Communications


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or placed contracts for services with us and you have not opted out of receiving that marketing.


We will obtain your express ‘opt-in’ consent before we share your personal data with any third party for marketing purposes.


You can ask us or third parties to stop sending you marketing messages at any time by following the 'opt-out' links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of services that you have requested, service experience or other transactions.



Our website may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Clicking on a plug-in or enabling those connections may allow us or third parties to collect or share data about you.  To find out about the purpose and scope of the data acquisition and the further processing and use of the data by the provider of the plug-in, as well as your rights and customisation options in order to protect your privacy, please refer to the privacy notice of the provider of the plugin.


Our website uses cookies and by continuing to browse our website, you are agreeing to our use of cookies.

A cookie is a small data file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

Our cookies do not contain any personal data so you cannot be personally identified.

We only use strictly necessary cookies.  These are cookies that are required for the effective operation of our website.

Most browsers accept cookies automatically, but you can set your browser to prevent this. If you wish to restrict or block the cookies, you can do this within your browser settings.   For more information about how to change your browser settings and information about cookies generally, please see the independent website: Restricting or blocking cookies may limit your browsing experience of our website and not all areas of the website may work correctly for you.


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We may share your personal data with the parties set out below for the purposes set out in the table above.

  • External third parties including:

  • Service providers acting as processors based in the UK and EEA ( European Economic Area) who provide information technology and system administration services;

  • Professional advisers including lawyers, bankers, auditors and insurers based in the UK and EEA who provide consultancy, banking, legal, insurance and accounting services; and

  • HM Revenue & Customs, regulators and other UK and EEA authorities who require reporting of processing activities in certain circumstances

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.


We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


We may share personal data with third-party service providers from time to time for the purposes set out in this Notice. This may involve transferring your data outside the UK and EEA.

Whenever we transfer your personal data out of the UK or EEA, we have security measures in place to seek to ensure that your personal information receives an adequate level of protection.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data and restrict this to those employees, agents, contractors and other third parties who have a business ‘need to know’. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see “Your Legal Rights” below for further information.

In some circumstances we will ‘anonymise’ your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.


Under certain circumstances, you have rights under data protection laws (GDPR) in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to the processing of your personal data. Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data’s accuracy.

  • Where our use of the data is unlawful but you do not want us to erase it.

  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.


Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.


We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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